Frequently Asked Questions

Q A

I am leaving out of town and I want to make sure nothing in my house has a major leak while I am out of town.

There are a couple options to minimize any major water leaks. There are shut off valves at every toilet and most faucets (under your sinks) and wash rooms. You may turn these off when you leave your house for extended amounts of time. This doesn’t eliminate every water source, like shower heads for example. You can shut off the main water to the entire house.

Turning off both, the shut off valves at the individual sources, and/or, the main shut off for the entire house work fine.

*If your home has a fire sprinkler system it should have its own shut off valve at or near the main water shut off (which you should leave on).

Q A

I have a dripping faucet. It’s annoying but I can live with it for now.

Even though it might be annoying a dripping faucet does cost you over time. According to the United States Environmental Protection Agency (US EPA), a leaking faucet that makes 1 drop of water every second will waste more than 3,000 gallons of water over 1 years’ time. That is approximately 180 Showers.

If you choose to wait to fix anything that leaks add those water drops to your water bill because you will pay for it in the end.

Q A

My house smells like a sewer and it’s embarrassing when I have company over!

Sewer or Gas smells are one of the most frustrating things to get rid of especially in your home. There are varying degrees of reasons why sewer smells occur and the only way to figure out why or where they are coming from is through a series of tests and eliminations. The most common culprits are a cracked pipe, dried out pipes, improperly vented plumbing pipe or the location of the plumbing vent pipe needs adjusted. The most effective test to determine the cause of a sewer smell is a Smoke Test. Sounds scarier than it really is.

Q A

I’ve moved to a new house. I used to have regular City Sewer connection but now I have a Septic Tank. Is there anything I should know about my Septic?

Yes! There is a big difference between a Septic Tank and City Sewer. When you are connected to City or County Sewer you are not supposed to throw unnecessary items down the toilet other than toilet paper and bodily waste. However, most people either ignore this or are unaware of what NOT to wash down their sewer pipes. When it comes to your own Septic Tank you absolutely MUST adhere to the following rules:

  • Do NOT flush feminine products down the toilet.
  • Do NOT flush any latex down the toilet.
  • Do NOT flush diapers, wipes or cleaning wipes down the toilet.
  • Do NOT flush fish or small dead pets down the toilet.
  • Do NOT dump unnecessary amounts of chemicals down any drains other than for regular cleaning.

Depending on the number of people occupying the home and the size of the home will determine how often to pump out or clean your septic tank. A general rule of thumb is every 3-5 years for conventional tanks and every 1-3 years for alternative systems.

A Septic Tank is your private responsibility. If you break it, you fix it.

Q A

My kitchen disposal is stuck and just makes a humming sound.

Kitchen Disposal Units can get jammed very easily if you are putting too much in at one time, if you’re putting items in your disposal that should go in the trash instead or if something fell in like a plastic spoon. The lower end kitchen disposal units cannot operate as efficiently as a high end kitchen disposal unit. It most cases the flywheel (that turn the blades of the disposal) is jammed because of whatever item is wedged in there. Be sure to turn the disposal OFF!!! We do NOT recommend you to reach down into the disposal and take out the jammed item.

Q A

What is the first thing I should do if I have a major leak emergency?

The first thing you need to do is turn of the source of water that is causing the leak. If you cannot do it yourself then you call a plumber asap no matter what time of day it is. After the water is turned off then the damage can be assessed and the repairs made as needed.

If the water damage was extensive than your homeowners insurance would be the next call you make. In order of in-home water leak emergency steps:

  1. Turn off the water source or go straight to
  2.  Call your plumber (day or night)
  3.  Call your homeowners insurance after the plumber has assessed any extensive water damage.
Q A

How extensive does water damage to my home need to be in order for homeowners insurance to cover the repair costs?

If the repair and remediation of water damage to your home is more than your deductible and it makes sense to not have to come out of pocket an excessive amount of money, then getting your homeowners insurance involved should be considered.

Considerable damage would be floor damage, wall damage, ceiling damage, electrical damage, cabinetry damage, etc. If you need to replace more than just the plumbing (the cause of the water damage) then talk with your Plumber.

Q A

I’m not loyal to any plumbing company. Plumbing companies just rip me off when I’m desperate.

Plumbing is not a cheap trade and Plumbers have a pretty expensive skill set. However, we recommend you not be loyal to a company but loyal to individuals. Even though the plumbing trade has gone from individual Plumbers to plumbing companies we still want you to be comfortable with YOUR plumber. Plumbers know a lot about the insides of your home and we put an emphasis on being loyal to YOUR Plumber not the company they work for. You are not just paying for skills but also knowledge. If you knew what and how to do it – you would do it yourself.

Get to know your Plumber. If you need help in the budget area then be upfront when YOUR Plumber gets there. If you have a working relationship with the same Plumber (which you are comfortable and confident in) then when you need help, YOUR Plumber will be there for you. That includes when the budget might be tighter than usual. Ask YOUR Plumber what options there are to lower the cost so it makes sense for both of you.

Lastly, when you work with the same Plumber and a real emergency occurs in the middle of the night, YOUR Plumber won’t ignore that phone call to help turn off a water leak at 2 am.

Q A

I’ve used an unlicensed Plumber before and it worked out fine.

Plumbing is a trade that requires a certain level of skill set. However, certain Handyman trades do support certain plumbing needs although not all. If you have any minor leaks (like a leaking bath faucet) a handyman may very well be able to help you with that.

If you choose to use an unlicensed Plumber for extensive plumbing needs it will be difficult to hold that individual(s) responsible if they are not registered in Arizona. You would not be able to make a formal complaint and if the Plumber does not know the current plumbing code then things could get messy.

Q A

Are you Certified to handle Septic Tank Inspections?

Yes. Macho Contracting LLC has NAWT certified Septic Tank Inspectors.

Q A

Does Macho Contracting LLC offer other services?

Yes. Macho Contracting LLC offers Plumbing, Septic Services, Water Damage, Bathroom Remodels, Project and Property Management.

Q A

Are you licensed, bonded and insured?

Yes. We are licensed in the State of Arizona. We are also bonded and insured.

AZ ROC 306109